Q: How can we know if our phones have message on hold capability?
A: First, locate your business telephone’s key service unit (KSU). You
may be able to identify the music on hold (MOH) port by carefully checking the
KSU for an input jack or screw terminals marked “music”, “external
music” or “MOH”. Depending on the manufacturer and model, this
input may or may not be easily identified. Check with your telephone system provider(not
the phone company e.g. bell south) and ask them if your system is already equipped
for M.O.H.. They should be able to give you an answer right over the phone. If
it is not, your system can be easily adapted to play messages on hold for a nominal
service charge from your local phone provider.
Q: Will the “Please Hold Advertising” message
work with all of our lines on our phone system?
A: Yes! It will broadcast
to all callers that are placed on hold. No matter if you have one or one hundred
lines. Anytime the hold button is pressed your callers will hear the message.
Q: Do we have to write our own scripts?
A: No!
Just provide us the information(brochures, letters, copy yellow page ad, newspaper
ad or radio copy) you want to announce and we’ll produce a full script that
will be faxed or e-mailed to you for approval before production. We can even consult
with you over the phone to gather ideas for your message.
Q: How often should we update our “Please Hold”
message?
A: That depends on your type of business. But generally speaking,
your “Please Hold” message should be updated to correspond with your
marketing and promotion campaigns. We offer an affordable update program if you
needs require monthly, quarterly or semi-annual revisions.
Q: Can your service work with our automated attendant and
voice mail system?
A: Yes! Depending on how your systems is programmed, the message will
appear every time the auto attendant places the caller on hold after
entering the desired extension.
Q: We don’t have a business telephone system with
a ksu. All we have is a two-line telephone that plugs right into the wall. Can
we still use your service?
A: Yes! We offer an inexpensive two line “message
on hold adaptor” that will provide superior music on hold capabilities to
any consumer-grade telephone. One of these adaptors will work with all telephones
connected to the same 2 lines or phone numbers. One adaptor handles unto 2 lines.
Q: Will on hold work with call waiting?
A: No.
Because “call waiting” works with one line and does not “roll over”
to another line. Therefore, it is not possible to broadcast an on hold message,
radio or any other audio source with “call waiting”.
Q:
Does the message start from the beginning ever time the caller is put on hold?
A: No. It plays randomly therefore allowing the caller to hear different
areas of the message ever time they’re asked to hold.
Q: How long is the message?
A: Our standard message
is 3 minutes in length. In which we can comfortably accommodate between 4 to 6
different messages, with music background throughout. Longer messages are available
for an additional charge.
Q: We’re ready to buy! How do we get started?
A: We simply fill in an purchase agreement outlining price, features and
delivery time. Then we gather the script information for your message. A 50% deposit
is required with all orders to begin work. For your convenience we accept checks
as well as most major credit cards. | |
