How to use a custom on hold message for your business phone system.
Music on hold is a feature in telephone systems that plays music or other audio to the caller while they are waiting on hold. This is typically used in customer service or telemarketing situations, where the caller may be waiting for a representative to become available or for their call to be transferred to a different department. The music on hold is meant to provide a pleasant and calming experience for the caller while they wait, as well as to inform them that their call is still connected and that they have not been disconnected.
To use a custom message on-hold with music for a business phone system, you will need to follow these steps:
- Identify the phone system you are using and determine if it is capable of playing custom messages on hold. Some phone systems may not have this feature, in which case you will need to find a different solution.
- Determine what type of custom message you want to play for your callers. This could be a recorded message from a spokesperson, a message about your business or products, or any other type of audio that you feel is appropriate for your business.
- Create the custom message. This could involve recording the audio yourself using a microphone and audio editing software, hiring a professional voice actor to record the message, or using a pre-recorded message from a third party. Listen to samples of actual on hold messages to get some ideas.
- Save the custom message in a compatible audio format. Different phone systems may have different requirements for the audio format, so be sure to check with your phone system provider or manual to determine what format is supported.
- Load the custom message onto your phone system. This may involve transferring the audio file to a specific location on the phone system, uploading it through a web interface, or using some other method depending on your phone system.
- Set up the custom message to play on hold. This may involve setting a specific point in the call flow where the custom message will play, or setting up a schedule for when the custom message will play. Be sure to test the custom message to ensure that it is playing correctly and that it sounds good to the caller.